● Exchange Policy:- We make sure to make our product listing as accurate and descriptive as possible so that the customers can make informed choices.
But in case, you are unsatisfied with the order (product/outfit), we would be happy to help uou with size exchange or order returns.
RETURN POLICY FOR INDIAN CUSTOMERS
We have 3 DAYS NO QUESTION ASKED RETURNS POLICY. In case of defected/damaged product, complaint should be raised within 24 hours of delivery of product. Items to be returned must be unused, unworn, unwashed and undamaged & Tags intact. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer with shipping charges.
RETURNS BY INDIAN CUSTOMER
- If the customer is unsatisfied with the product delivered then he/she needs to whatsapp us at +919825349272 with unboxing video within 3 days from the date of receiving the parcel. The HM Collectionwill arrange a pick-up from your place (reverse pick-up may not be available on selected pin -codes). We have one options for processing such returns :-
- Bank Refund - We refund the amount minus Rs. 100/-(adjusted towards shipping & re-stocking charges) per product in your bank account. We need following bank details - Name, A/c no., IFSC Code, Bank,Branch to process the refund.
- If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
- Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.
- In case pickup facility is not available on the provided pin code, customer has to ship the product back to the HM Collection Office at her/his own risks, costs & responisbility within 5 days of receipt of the product.
Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact The HM Collection to arrange for the pick-up again. Failure to contact The HM Collection timely to arrange the reverse pick-up again may lead to rejection for exchange/return request. Return requests will only be entertained if the customer has accepted only untempered package.
Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you. The HM Collectionwill not be liable for any damage that happens during return shipping.
